Do you offer free shipping?
Yes! For orders over $100 (before tax) within Canada (excluding the territories and Inuvik region) we offer free shipping. These orders are shipped by the most economical method, so they may come via Canada Post Expedited service, FedEx Ground or Purolator.
Do you ship to PO Boxes?
Yes, but please include the street address for your Post Office as well. In some areas of Canada, private companies like FedEx and Purolator don't have a PO Box partnership, so they will not be able to deliver directly to your PO Box without a street address. In these cases, they will call you and arrange an alternate delivery address. This is entirely at their discretion and out of our control.
Do you ship internationally?
Yes! We ship to over 40 countries worldwide, including: Argentina, Australia, Austria, Belgium, Brazil, Chile, Colombia, Costa Rica, Cuba, Czech Republic, Denmark, Ecuador, Egypt, Finland, France, Germany, Greece, Greenland, Guam, Guatemala, Iceland, Ireland, Israel, Italy, Japan, Jordan, Liechtenstein, Luxembourg, Mexico, Monaco, Netherlands, New Zealand, Norway, Panama, Peru, Portugal, Saudi Arabia, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States of America, Venezuela, British Virgin Islands, US Virgin Islands. Please note that you may be subject to additional customs charges, duties and taxes on all packages arriving in your country.
When will my order ship?
For items that are in stock, they typically ship within 1-2 days. If an item is listed as "May ship in 2-10 business days" that means we don't have it in stock and need to source the item from one of our suppliers. If it will take longer than 10 business days to receive the product, we will contact you to ensure that the extended lead time will work for you.
The tracking number you sent me doesn't work!
If you just received a tracking number, it means the label has been created. Until the courier company picks up the package, there will be no tracking information available. Packages are typically picked up between 2:30pm-3:30pm CST.
I only received part of my order, where's the rest of it?
Sometimes we have to split ship orders due to warehouse availability. We do our best to ensure that you receive all the tracking numbers in a timely manner. In some cases you will receive part of your order before the rest has shipped, simply because you're located closer to one warehouse than another.
My package was stolen, now what?
You will need to contact the courier company responsible for delivering the package and open a claim with them. We recommend that you have all packages delivered to either a business or ensure that someone is home to receive your package. All packages we ship include tracking information.
I live in Saskatoon, can I pickup my order in-person?
No, we do not operate as a storefront or public warehouse. Since we also ship from multiple warehouses, your order might not even be originating in Saskatoon.
How can I pay for my order?
We accept all major credit cards, as well as PayPal.
Why was my payment declined?
If the billing address or CVV number for your credit card doesn't match, your payment will be automatically declined. Please double check that your information matches and that you have available funds to pay for your order.
I placed an order, but it was refunded, why?
If the item you requested has been discontinued or is unavailable, we will refund your order as soon as we find out from our suppliers. If your order is being shipped to an alternate address and our fraud filter determines your transaction to be high risk, we will also cancel your order. To avoid this, please ensure that your billing and shipping addresses match.
My order was refunded, when will I get my money back?
The refund is immediately sent to our payment processor, but the reconciliation process can take anywhere for 1-10 business days. This varies depending on your credit card provider. You will need to contact your credit card provider for more information.
What taxes will I be charged for my order?
All applicable taxes will be charged to your order. In some cases that will be only GST, whereas some provinces require us to collect PST and HST. We consider all purchases to be retail/end-user, so we will not be able to deduct taxes for business purchases.
The part I ordered doesn't fit.
You will need to create an RMA request and ship the product back to us. All returns are subject to a 20% restocking charge and a deduction for the shipping costs. This includes all orders that receive free shipping.
Do I have to pay for the return?
Yes. In over 95% of the returns we receive the customer ordered the wrong part for their vehicle.
The part I ordered is defective.
Please contact us and we'll determine how to best resolve the issue for you. We typically require that the part be returned to us before sending out an exchange.
The part I ordered doesn't match the description.
All of the description data on our website comes directly from the manufacturer. In some cases the data or pictures they provide are incorrect or out of date. Depending on the nature of what is missing or incorrect, we will work with you to come to a reasonable solution.
How do I return the core from my purchase?
You will need to create an RMA request for the core. All core returns are subject to inspection for both cleanliness and rebuildability. All cores must be returned in the packaging we provided with the replacement item. You will also be responsible for the return shipping of the core. For some customers, the cost of return shipping doesn't make it worthwhile to return the core.
I live in Saskatoon, can I just drop my return off?
No, you cannot. Part of the reason is that we do not operate a storefront. The other part is that your return may need to go to a different warehouse entirely. If you simply dropped off your return at the warehouse, you would not receive a refund.
How can your prices be so low?
By not operating a storefront and working directly with manufacturers and suppliers, we've eliminated a lot of the costs associated with selling automotive parts. Our pricing is in line with what a traditional automotive garage would pay when they purchase parts for their customers. They then mark those prices up and sell the parts to their customers. The trade-off is that we're not installing the parts for you-- and you also can't have the parts "right now".
Do you price match your competitors?
No, we do not. We already know that our prices are incredibly competitive, so if you find a better deal, take it.
How do I know the parts I'm receiving are authentic?
All of our parts come directly from authorized suppliers or the manufacturer themselves. None of our products are "white box" knockoffs. If you are looking for high quality, discount OE replacement brands, we do carry FCS Automotive, Quicksteer, RS and Worldparts.
I bought a remanufactured part and it has a stamping from another manufacturer. Is it fraudulent?
No, that's how remanufactured parts work: The "core" of the part is identical, regardless of who makes it. When it's remanufactured, cores from different manufacturers can end up being rebuilt by different or competing companies. Parts are remanufactured because new parts are no longer being made. In some cases, this is the only way to get replacement parts for your vehicle.
I bought two of the same item, but both were made in different countries. One must be fake, right?
No, that's the nature of global supply chains. The manufacturer is responsible for ensuring that the quality of their product is consistent across all of their plants. Since all defective or warrantied items are sent back to the supplier, they will be able to trace the origin of the product and make the necessary revisions. If we find that a manufacturer is having a high rate of failure on a specific product or line, we will remove it from our website as soon as possible.